Return & Refund Policy

30-Day Return Window

We stand behind every product we sell. If you are not completely satisfied with your purchase, you may return it within 30 days of delivery for a full refund.

Condition Requirements

• Items must be in their original condition with all included accessories and packaging
• Products must show no signs of excessive wear, damage from misuse, or modification
• Phone cases must be free of scratches, dents, or discoloration from use
• Electronic items (chargers, headphones, cables) must be in working condition

How to Initiate a Return

1. Email us at info@mywirelessrehab.com with your order number and the item(s) you wish to return
2. We will respond within 24 hours with return instructions and a return authorization
3. Package your items securely with all original packaging
4. Ship the return to: 12485 Scardale Blvd, Ste E, Houston, TX 77089

Refund Processing

Refunds are processed within 3-5 business days of receiving and inspecting the returned item. The refund will be issued to your original payment method. You will receive an email confirmation when the refund is processed.

Damaged or Defective Products

If your item arrives damaged or defective, contact us within 48 hours of delivery with photos. We will send a replacement at no cost or issue a full refund, depending on your preference. You do not need to return damaged items unless we specifically request it.

Non-Returnable Items

• Customized or personalized phone cases
• Items returned after the 30-day window
• Products damaged through misuse, improper care, or normal wear and tear

Exchange Policy

If you need a different size, color, or model, we recommend returning the original item for a refund and placing a new order for the correct product. This is the fastest way to get what you need.

Contact

For return questions, email info@mywirelessrehab.com or call +1(281) 967-3180.